Python Job: Support Engineer

Job Description:

Keeping up with the needs of global corporations and thousands of frontline workers requires tremendous creative problem solving, a passion for technology, and close collaboration across our team. As a Support Engineer you will perform as a second-level support to our customers and be a bridge between them and the Engineering team, focusing on doing technical research and troubleshooting to solve issues.

Responsibilities:

• You will be creating, executing, and maintaining scripts and reports of customer data to share and/or analyze.

• Creating tools to perform internal tasks that our customers cannot execute directly

• You will also be in charge of building and updating our help center and all technical documentation for both internal and external customers

• Customer feedback will be gathered and shared with our Product team by you

• You'll be part of product beta testing before new releases

• You'll be responsible for documenting and maintaining our Developers Documentation.

• Help us review bug lists from customers to prioritize

• You will assist in the continuous improvement and development of out Support team and

• In other internal projects where technical and documentation expertise is required

Requirements:

• 3+ years of proven experience as a Support Engineer (having a background company-like twist is a plus).
• An academic degree is not a requirement to apply for this position; you may have a Bachelor's degree in Systems of Computer Engineering, Computer Science, IT Management, or related field. Or maybe you are self-taught with enough experience.
• Programming languages: Python or Javascript (at least 1).
• Use of CLI on Linux and Bash or similar.
• Good understanding on how to use Relational (Postgres / MySQL) and Non Relational (MongoDB) databases.
• Outstanding communication skills.
• Passion for technology and for people.
• Adaptability
• Strong time management skills.
• Problem resolution skills.
• English proficiency, written and spoken (any third language is a plus).
• Some experience with a Cloud provider (AWS, Azure or Google Cloud).
• Docker is nice to have.
• Eagerness to become a better Engineer with us!

Tipo de puesto: Tiempo completo

Salario: $30,000.00 - $40,000.00 al mes

Beneficios:

• Aumentos salariales
• Días por enfermedad
• Horarios flexibles
• Seguro de gastos médicos
• Vacaciones adicionales o permisos con goce de sueldo

Pago complementario:

• Bono anual

Tipo de jornada:

• Turno de 8 horas